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We strive to give the best products and services to you. Unfortunately, sometimes things can go wrong. By letting us know, it gives us the opportunity to improve and put it right for you.

For all complaints

Sign in to your account to submit a complaint online. Go to Help then look for Complaints within the Your Account category.

Alternatively, you can write to us at:

Complaints Resolution Capital One Europe Plc PO Box 4928 Swindon SN4 8QF

After you've made a complaint

  • We'll get in touch, so you know we've got your complaint.
  • We'll try to resolve your complaint as soon as possible. If it's complicated, we'll use a specialist team to look into things. This may take a little extra time, but we'll keep you up to date with what's happening.
  • We'll let you know the outcome.

Other useful information / FAQs