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Coronavirus update

For guidance and the latest information, go to our coronavirus page.

Lost or stolen card?

You can immediately lock your card temporarily in the App or call us during opening hours on 0800 952 5267

FAQs

Take a look at our Frequently asked questions

Online message

To send us a secure message go to the Help menu of your online account.

Call us

Our opening hours are:

Monday to Friday 7am - 9pm*

Saturday & Sunday 8am - 5pm

Out of opening hours there is still the option to use the automated options to self serve including making a payment.

Query

Phone number

General account

03444 812 812

General account (if you are calling from outside of the UK)

+44 115 993 8002

Online account

03444 814 000

Report your card lost or stolen

0800 952 5267

Report your card lost or stolen from abroad

+44 115 993 8002
Report fraud* Monday to Friday 8am - 9pmSaturday & Sunday 8am - 5pm
Account Fraud0800 952 5458Application Fraud0800 952 5143

Problem with a Transaction

If you're struggling with payments and need help * Monday to Friday 8am - 8pmSaturday and bank holidays 8am - 5pmSunday - closed
0800 952 4966

Existing applications

0800 952 5252

You can write to us at:

Capital One Card Services

P.O. Box 5283

Nottingham

NG2 9HD

If you want to send us a cheque, please post it to:

Capital One Europe Plc,

PO Box 1517,

NORTHAMPTON,

NN1 9GZ

Need help understanding?

We try to ensure all our information is easy to understand, but we realise sometimes things can still be unclear. If you're having difficulties we offer additional support for all customers, conditions or learning disabilities.

If you would like to talk to someone call
0344 481 4814

Our opening hours are:

Monday to Friday 7am – 9pmSaturday & Sunday 8am - 5pm

If you're deaf or hard of hearing

Customers using a textphone (or the Relay UK app* on a compatible device) can contact us through Relay UK (formerly Typetalk / Text Relay / Next Generation Text) on the below:

Our opening hours are:

Monday to Friday 7am - 9pm*

Saturday & Sunday 8am - 5pm

Out of opening hours there is still the option to use the automated options to self serve including making a payment.

Query

Phone number

General account or lost and stolen

18001 0344 481 8852
Report suspect fraud on your account* Monday to Friday 8am - 9pmSaturday & Sunday 8am - 5pm
18001 0800 9525066
If you're struggling with payments and need help * Monday to Friday 8am - 8pmSaturday and bank holidays 8am - 5pmSunday - closed
18001 0800 9525071

*The Relay UK app has been developed by Relay UK and is free to download. This can be installed on a range of compatible internet connected devices such as laptops, tablets and smartphones. For more information on the Relay app, please visit: https://www.relayuk.bt.com/relay-uk-services/relay-uk-app.html, opens in a popup window

If you have a complaint

For more information and to make a complaint we have a dedicated Complaints page.

Call Charges: Calls to 0800 are free if made from a UK landline or personal mobile. Calls to 03 numbers are charged at the same rate as dialling an 01 or 02 number. If your fixed line or mobile service has inclusive minutes to 01/02 numbers, then calls to 03 are counted as part of this inclusive call volume. Non-BT customers and mobile phone users should contact their service providers for information about the cost of calls.

Calls may be recorded/monitored for training purposes.

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© 2022 Capital One (Europe) plc, Trent House, Station Street, Nottingham, NG2 3HX. Capital One® is a registered trademark of Capital One. Mastercard® and the Mastercard Symbol are registered trademarks of Mastercard International Incorporated.