Support from other organisations
Independent advice from our partners
While we’re here to support you however we can, you might find it easier to talk to someone independent. We partner with PayPlan, a third party company who can offer you free, confidential debt advice. PayPlan’s specialists can find personalised solutions that suit your circumstances, so you can feel more in control of your finances.
More support for your finances
If you’re struggling financially, you don’t have to go it alone. These third party organisations are here to provide specialist advice and support whenever you need it.
For when life takes an unexpected turn
The help and support you need is there for you if you ask for it. So, please do so. Keep Capital One up to date with any changes in personal circumstances that may affect your payments. If you’d like further support, here are just some of the many dedicated charities and organisations that can help make your life easier.
Death and bereavement
Age UK offers a free guide with step-by-step advice on what to do when someone dies, including how to register the death and guidance on arranging the funeral.
The Samaritans have 24/7 phone lines you can call for free if you need someone to talk to.
Separation and divorce
If you’re going through personal struggles, you can call, email or write to The Samaritansopens in a new tab 24 hours a day, 365 days a year. They will listen to you without judgment.
Citizens Adviceopens in a new tab can provide advice on things like sorting out money and making agreements about your children during and after your separation.
Power of attorney
At some point, you may want to consider getting some support in managing your finances, or doing so for someone else who is vulnerable. Setting up a power attorney can allow someone to make decisions about your finances and act on your behalf.
Talking to Citizen’s Adviceopens in a new tab, a solicitor or one of the above organisations could help you arrange getting power of attorney.
Disclaimer: Capital One takes no responsibility for content that appears on websites outside of owned properties, the content is appropriate and intended to offer support at the time this article was published.